FAQ
1. How can I place an order?
To place an order, simply browse our products, select the items you want, and add them to your cart. Once you’re ready, click on the cart icon and follow the checkout process to complete your order.
2. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and secure.
3. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use that number to track your order on the carrier’s website.
4. How long will it take to receive my order?
Delivery times vary between 7-15 business days, after processing.
5. What if my order is delayed or missing?
If your order is delayed or hasn’t arrived within the estimated timeframe, please contact us at support@themommyuniverse.com for assistance. We’ll work with the carrier to resolve the issue.
6. Can I change or cancel my order?
We process orders quickly, so please contact us immediately if you need to change or cancel your order. Once your order has been shipped, we may not be able to make changes.
7. Do you offer international shipping?
Yes, we ship worldwide! Please note that international shipping may take longer, and customs fees or import duties may apply.
8. How do I return an item?
If you are not satisfied with your purchase, please refer to our Return Policy for details on how to return an item.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us at support@themommyuniverse.com with your order number and a photo of the item. We’ll arrange for a replacement or refund.
10. Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.
11. How can I contact customer support?
If you have any questions or need help with your order, you can reach us at support@themommyuniverse.com. We’re happy to assist you!